Refund Policy
At Corena Africa, we strive to provide our customers with high-quality products and exceptional customer service. We understand that sometimes a purchase may not meet your expectations, and we want to ensure your satisfaction. Please review our refund policy below:
30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee for all purchases made through Corena Africa. If, for any reason, you are not satisfied with your purchase, you can request a refund within 30 days of the purchase date. No justification is required.
Refund Eligibility:
To be eligible for a refund, the following conditions must be met:
1. Your refund request must be made within 30 days of the purchase date.
2. The product has not been used, damaged, or altered in any way. 3. You have a valid reason to request a refund, for example, a technical issue with the product that cannot be resolved by our support team.
How to request a refund:
To request a refund, please contact our customer service at support@corena.africa with your order details and the reason for your request. Our team will review your request and process your refund within 10 business days.
Refund Procedure:
Once your request is approved, the refund will be issued to the payment method used for the purchase. Please note that the refund may take up to 10 days to appear in your account, depending on your payment provider.
Exceptions:
Please note that some products may not be eligible for a refund, including:
1. Products purchased with promotional discounts or during special events.
2. Products customized to your specifications.
3. Services provided by third-party providers through CodePlus.
Contact Us:
For any questions regarding our refund policy, please contact us at support@corena.africa. Our customer service team is available to answer any questions you may have.
Changes to the Refund Policy:
We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
